We respect your privacy and do not sell or distribute any customer information under any circumstances. This includes our mailing list as well as your email information, and any personal information. We do not store or view any credit card numbers.
Rug quotes include shipping and insurance. We insure all orders in case of loss or damage.
We accept Paypal and major credit cards.
We process orders within 1-3 business days. We will notify you as soon as possible if there are any delays.
Heavy rugs (more than 20kg) are shipped directly from Morocco by DHL in 4-6 days.
Light rugs (less than 20kg) are shipped by air in 7-10 days.
As soon as the rug is shipped we will email you tracking information.
We are not responsible for any additional taxes and duties or any delays due to customs.
To make a return email us within 14 days of receiving your rug with your order information. We will provide you with a return address and information. We are not responsible for return shipping. Returns received after 14 days will be subject to a 15% restocking fee. You will receive notification via email once we receive your return.