Shipping and returns
Terms and conditions :
Since the BREXIT, all prices are including VAT and the duties of the custom clearance which are charged by DHL on our account
Delivery (Free shipping to UK) :
The rugs are shipped from our logistic center and main warehouse in France.
the parcels are shipped by DHL the next working day of the paiement
Delay of delivery is 4/5 days
Delivery (worldwide) :
If you are outside of the UK, contact us if you want to get a final pricing shipping included to your country
Return and 14 day money back guarantee :
As a private person (not companies) you have 14 day money back guarantee. You can return your carpet within 14 days and get your money back. Returns are however not possible for special ordered sizes. You have to package the carpet the same way as it was when you received it.
When sending back a carpet you first have to contact us to get a return dispatch note by e-mail. It is your responsibility that the carpet arrives in an undamaged condition. Make sure that the carpet is well packed. The shipping cost back to us is at the charge of the customer.
When a return is completed the same card or bank account you used for the purchase will be credited.