Shipping and returns
Terms and conditions :
All prices are including VAT
Delivery (Free shipping to UK) :
The rugs are shipped from our logistic center and main warehouse in France.
Less than 30 kgs, the parcels are shipped by COLISSIMO the next opened day of the paiement; for large rugs or orders of several rugs exceeding 30 kgs, the rugs are shipped by the shipper HEPPNER.
Delay of delivery is 6/9 days
Express shipment by DHL with additional cost can be requested
Delivery (worldwide) :
If you are outside of the UK, contact us if you want to get a final pricing shipping included to your country
Return and 14 day money back guarantee :
As a private person (not companies) you have 14 day money back guarantee. You can return your carpet within 14 days and get your money back. Returns are however not possible for special ordered sizes. You have to package the carpet the same way as it was when you received it.
When sending back a carpet you first have to contact us to get a return dispatch note by e-mail. It is your responsibility that the carpet arrives in an undamaged condition. Make sure that the carpet is well packed. The shipping cost back to us is at the charge of the customer.
When a return is completed the same card or bank account you used for the purchase will be credited.